Terms and Conditions
DELIVEROO TERMS AND CONDITIONS – ONLINE STORE
1.THESE TERMS
What these terms cover. These are the terms and conditions on which we supply products to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS IN FULL, PLEASE DO NOT PLACE AN ORDER USING THIS SERVICE.
2.INFORMATION ABOUT US AND HOW TO CONTACT US
Who we are. We are Roofoods Ltd trading as “Deliveroo,” a company incorporated and registered in England and Wales whose office is at The River Building, Level 1 Cannon Bridge House, 1 Cousin Lane, Lane, London, EC4R3TE. Our company registration number is 08167130. Our VAT number is 286 7364 55. You can contact us by writing to us at riders@deliveroo.co.uk.
How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your order.
3.OUR CONTRACT WITH YOU
How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan, or because we have identified an error in the price or description of the product.
Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
We only sell to the UK. Our website is solely for the marketing and sale of our products in the UK. We do not accept orders from or deliver to addresses outside the UK.
4.OUR PRODUCTS
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, your product may vary slightly from those images. The packaging of the product may also vary from that shown in images on our website.
Use of Products Our products are available for purchase for business use only, not for resale. If we be become aware that you are purchasing the products for the direct purpose of reselling, we reserve the right to suspend your ability to purchase from our website.
6.PROVIDING THE PRODUCTS
Delivery. Orders placed using this service will be delivered to the address you specify at checkout. Deliveroo may, at its discretion, also give the option to choose to collect orders from your local Deliveroo Supply Centre (their address can be found in our FAQs).
Delivery costs. If there is an applicable delivery charge, it will be displayed to you on our website. If you collect your products from a Supply Centre, no delivery charge will apply.
When we will provide the products. We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. If you choose collection, you will be able to collect your products from a Supply Centre during standard opening hours (see our FAQs for further details).
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
If you do not collect products or re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot at your cost within 5 days of the failed collection or delivery attempt, we may cancel our contract with you. .
When you become responsible for products. A product will be your responsibility once it has been delivered to the address you gave us, or if you choose collection, from the time you collect it from a Supply Centre.
When you own products. You own a product once we have received payment in full.
8.YOUR RIGHTS TO END THE CONTRACT
"You can always end your contract with us". Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back); see below
(b) If you want to end the contract because of something we have done or have told you we are going to do; see below
(c) If you have just changed your mind about the product (you may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products).
(d) In all other cases (if we are not at fault and there is no right to change your mind) see below
Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below, the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product you have ordered or these terms which you do not agree to;
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the product you have ordered may be significantly delayed because of events outside our control;
(d) we have suspended supply of the product you have ordered for technical reasons, or notify you we are going to suspend supply for technical reasons, in each case for a period of more than [14 days]; or
(e) you have a legal right to end the contract because of something we have done wrong.
“When you don’t have the right to change your mind". You do not have a right to change your mind in respect of:
(a) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
(b) any products which become mixed inseparably with other items after their delivery.
"How long do I have to change my mind?" You have 14 days after the day you (or someone you nominate) receive the products, unless your products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive the last delivery to change your mind about the products.
"Ending the contract where we are not at fault and there is no right to change your mind". Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed but you may have to reimburse us for reasonable net costs incurred. A contract for goods is completed when you collect the product or when the product is delivered. If you want to end a contract before it is completed where we are not at fault and you are not able to exercise your right to change your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund reasonable net costs we will incur as a result of your ending of the contract.
9.HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
"Tell us you want to end the contract". To end the contract with us because you have changed your mind, please let us know within the time period set out in “How long do I have to change my mind?” above by emailing an unequivocal statement to riders@deliveroo.co.uk. Please be aware that if you are exercising the right to change your mind, the products must be returned in an unused condition.
"Returning products after ending the contract". If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must return the products to us by post at DHL, 4 Old Parkbury Ln, Colney Street, St Albans AL2 2DZ. You can contact us at riders@deliveroo.co.uk to determine whether you are entitled to a prepaid postage label.
"When we will pay the costs of return". We will pay the costs of return:
(a) if the products are faulty or misdescribed: or
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
"How we will refund you". We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price if you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a retail outlet. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
"When your refund will be made." We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you in an unused condition.
10.IF THERE IS A PROBLEM WITH THE PRODUCT
"How to tell us about problems". If you have any questions or complaints about the product, please contact us at riders@deliveroo.co.uk.
"Summary of your legal rights". We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. The UK Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
- Up to 30 days: if your goods are faulty, then you can choose to have your goods
replaced, or get an immediate refund.
- Up to six (6) months: we will replace your goods.
- Up to six (6) years: if your goods do not last a reasonable length of time you may be entitled to some money back.
12.PRICE AND PAYMENT
Where to find the price for the product. The price of the product (which includes UK VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see below for what happens if we discover an error in the price of the product you ordered.
What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
When you must pay and how you must pay. We accept payment with most credit/debit cards. You must pay for the products before we dispatch them.
13.OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.
We are not liable for business losses. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.HOW WE MAY USE YOUR PERSONAL INFORMATION
"How we will use your personal information." We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
"We will only give your personal information to third parties where the law either requires or allows us to do so." Further details on how we handle your personal information can be found in our Privacy Policy.
15.OTHER IMPORTANT TERMS
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
16.LAW AND JURISDICTION
Where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
There is a European platform for you to submit disputes to online. The European Commission Online Dispute Resolution platform helps you settle disputes about online purchases without going to court. Your dispute may be submitted for online resolution to the European Commission Online Dispute Resolution platform. The site is free to use and is managed by the European Commission. You can use this site only if you made an online purchase and you live in the EU.